Industrial Automation Services
Global sourcing, technical consultation and specialist support for industrial automation projects, maintenance requirements and urgent component enquiries.
Technical Consultation & Support
Remote technical consultation and support to help customers understand equipment issues, identify components and assess potential solutions for industrial automation requirements.
What We Can Help With
Our technical consultation service is designed to help customers better understand industrial automation requirements, identify suitable components and evaluate potential next steps before making a sourcing or service decision.
Component Identification
Help identifying industrial automation and electrical components from part numbers, photographs, machine information or application details.
Replacement & Compatibility Guidance
Support reviewing potential replacement options, alternative components and compatibility considerations for existing equipment.
Obsolete Component Support
Guidance for discontinued, obsolete or difficult-to-source components, including potential replacement and sourcing options.
Fault & Application Assessment
Initial technical discussion to understand the fault, operating conditions, application requirements and possible next steps.
Technical Sourcing Support
Combining technical assessment with ACWB’s global sourcing network to help identify suitable component and supply options.
Field Service Coordination
Where on-site engineering support is required, ACWB can help coordinate suitable independent technical service providers.
How It Works
A straightforward process designed to understand your technical requirement and determine the most appropriate next steps.
Tell Us What You Need
Share the part number, equipment information, photographs or a description of the technical issue.
Technical Consultation
Our technical team discusses your requirement and asks the relevant questions to better understand the application.
Solution Assessment
We assess potential component, replacement, sourcing or technical support options based on the information provided.
Next Steps
ACWB can support the sourcing requirement or help coordinate additional specialist or on-site technical assistance where required.
What We May Ask For
To help us assess your requirement efficiently, please provide as much relevant technical information as possible.
- Manufacturer and part number
- Machine or equipment model
- Photographs of the component or installation
- Description of the fault or technical requirement
- Voltage and relevant electrical specifications
- Communication protocol or connected equipment, where applicable
- Current component condition
- Required quantity
- Application information
- Urgency or required timeframe
Service Notice
ACWB provides independent technical consultation, guidance and sourcing support. Where on-site engineering, installation, commissioning, testing, repair or specialist intervention is required, these services may be delivered by independent third-party service providers.
Any third-party services will be discussed and agreed with the customer before arrangements are made.
Need Technical Support?
Tell us about your equipment, component or technical requirement and our team will review the information and get back to you with the appropriate next steps.
